General Terms and Conditions of Use and Sale

These General Terms and Conditions of Use and Sale (the “Terms”) govern access to the website guide-immo-thailande.com (the “Service”), operated by Guide Immobilier Thaïlande (“we”, the “Publisher”), and the subscription to paid Pro Area plans. Any use of the Service implies full and unreserved acceptance of these Terms.

The Service is a real estate marketplace dedicated to Thailand, connecting buyers / tenants with sellers / real estate agents. The Service includes:

• Browsing and searching real estate listings.
• Publication of listings by professional agents (Pro Area).
• Internal messaging between users.
• A marketplace for professional services (lawyers, concierge services, rental management).
• Additional tools (valuation, loan calculator, alerts).

The Publisher acts as a technical intermediary and is in no way a party to the real estate transactions concluded between users.

When registering, users undertake to provide accurate, complete and up-to-date information and to keep their login credentials confidential. Each account is strictly personal. Users acknowledge that they are solely responsible for all actions carried out from their account.

Registration is reserved for natural persons of legal age with full legal capacity, or for legal entities represented by a duly authorised representative.

In particular, users undertake to:

• Comply with applicable Thai and international legislation.
• Publish only genuine and accurate listings that comply with land law.
• Not use the Service for fraudulent or illegal purposes or for money laundering.
• Not infringe the rights of third parties (privacy, trademarks, copyright).
• Not attempt to circumvent technical protection measures.
• Pay on time any amounts due under the subscriptions taken out.

Any listing may be moderated before or after publication. We reserve the right to refuse or remove, without notice or compensation, any listing that is fraudulent, does not comply with the law, or breaches our publication rules.

The Plus, Premium and Gold subscription plans, intended for professionals, are described on the Pricing page, which sets out the content and price of each plan. Subscriptions are billed monthly, in euros (EUR) by default; agencies established in Thailand may be billed in Thai baht (THB) and pay by local bank transfer.

The subscription renews tacitly each month. It may be cancelled at any time from the dashboard; cancellation takes effect at the end of the current period.

Where the subscriber is a consumer, they have a 14-day right of withdrawal from the date of subscription, which they may exercise without giving any reason, by writing to the address given in Article 15. If they expressly requested that the service begin before the end of that period, they remain liable for an amount proportionate to the service provided up to their withdrawal. Professionals do not benefit from this right of withdrawal.

Card payments are processed by Stripe, a PCI-DSS certified provider; the Publisher does not store any card data. If a payment fails, the user is informed by e-mail and access to paid features may be suspended until the payment is settled.

All elements of the Service (graphic identity, logo, source code, database, editorial texts, photographs) are protected by the intellectual property laws in force, both in Thailand and in the European Union. Any unauthorised reproduction is strictly prohibited.

Users who publish content (listings, photos) warrant that they hold the necessary rights to it and grant the Publisher a non-exclusive, worldwide, royalty-free licence to use such content, for as long as it is published on the Service, for the purposes of the Service and its promotion (social networks, email campaigns, media partnerships).

The Publisher is bound by an obligation of means and not of result. It accepts no liability for the accuracy of information published by users, nor for the conclusion or performance of real estate transactions.

To the fullest extent permitted by applicable law, the Publisher cannot be held liable for indirect or intangible damage (loss of opportunity, loss of profit, damage to reputation). Where its liability is incurred, it is limited to the amounts actually paid by the user in the 12 months preceding the event giving rise to the claim.

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

An account may be suspended or terminated, without notice or compensation, in the event of a serious breach of these Terms (fraud, false listings, unpaid amounts, unlawful content). Users may close their account at any time from their dashboard. Termination results in the deletion of active listings when the paid period expires.

The Service evolves regularly. The Publisher reserves the right to modify the features offered at any time. These Terms may be amended; any substantial change will be notified 30 days before it takes effect. Users who do not accept the new terms may cancel their subscription or close their account before that date; otherwise, continued use of the Service after the changes take effect constitutes acceptance.

Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of the applicable law (natural disasters, pandemics, government decisions, major cyber-attacks, etc.).

These Terms are governed by Thai law. Any complaint must first be sent in writing to contact@guide-immo-thailande.com so that an amicable solution can be sought. Failing an amicable settlement, the dispute shall be brought before the competent courts of Pattaya (Chonburi Province, Thailand).

Consumers residing in the European Union retain the protection afforded to them by the mandatory provisions of the law of their country of residence and may also bring proceedings before the courts of their place of residence.

For any question regarding these Terms: contact@guide-immo-thailande.com.